- What is Louder Than a Shout? – Conversation Agent
Social media is about a lot of things, but not shouting at your customers. And that’s exactly what you’re doing when you force information down the pipeline without making yourself available for a real conversation with its recipient.
- How We Use Twitter for Journalism – Read Write Web
How useful can communication limited to 140 characters be for serious journalism? It turns out that the short messages you find on Twitter have proven wildly useful for some writers penning larger pieces.